SMART HOME SERVICES TO TRANSFORM YOUR LIFESTYLE IN New Jersey
At Blackpoint Technology, our people and the services are a testament to who we are. We are proud of providing unique smart home devices and a first-class client experience.
The Difference Blackpoint Technology Service Makes
DIY Support App
Get the help you need in a heartbeat with just a tap on our DIY support app, offering tips and tricks to address basic technology issues.
Annual Tech Reviews
We proactively resolve issues and ensure your system's reliability with our annual on-site technology audits and maintenance services.
Priority Scheduling
Experience the luxury of priority service with same or next-day scheduling that ensures quick support for the ultimate peace of mind.
Annual System Updates
Keep your system performing at its best with our annual updates, ensuring stability, efficiency, and protection against any security flaws.
Preventative System Monitoring
Let our team keep an eye on your systems to ensure they're running smoothly at all times, resolving potential issues before they even occur.
24/7 Support
Whether it's day or night, our team is here to help you, ensuring our exceptional value and support are available around the clock.
Our Support Memberships
Daytime Support hours: 9am - 5pm
All plans billed annually
Our memberships offer comprehensive coverage for Control, Network, Lighting, Shades, Climate, Power, Gates, and Audio/Video systems, ensuring seamless integration and uninterrupted performance.
All plans billed annually
Our memberships offer comprehensive coverage for Control, Network, Lighting, Shades, Climate, Power, Gates, and Audio/Video systems, ensuring seamless integration and uninterrupted performance.
Non-Member
0$
per month
Silver
$45.95
per month
Gold
$79.95
per month
Platinum
$139.95
per month
Non-Member
$0
per Month
Silver
$39.95
per month
Gold
$79.95
per month
Platinum
$139.95
per month
On-Site Service Scheduling
Non-Member | Within 7 Days |
Silver | Within 4 Days |
Gold | Within 3 Days |
Platinum | Same or Next Day |
System Support App (DIY)
(Requires Installed Device $349)
Non-Member | - |
Silver | Included |
Gold | Included |
Platinum | Included |
Annual System Review(s)
Non-Member | - |
Silver | Included (1 Annual Site Visit) |
Gold | Included (2 Annual Site Visits) |
Platinum | Included (3 Annual Site Visits) |
Equipment Discounts
Non-Member | - |
Silver | Included (5% off MSRP) |
Gold | Included (7% off MSRP) |
Platinum | Included (10% off MSRP) |
Daytime Remote Support
Non-Member | $35 / 15 min. |
Silver | $25 / 15 min. |
Gold | $15 / 15 min. |
Platinum | FREE (30 min limit) |
Daytime On-Site Support
Non-Member | $189 / hour |
Silver | $169 / hour |
Gold | $149 / hour |
Platinum | $129 / hour |
After Hours Remote Support
Non-Member | - |
Silver | $50 / 15 min |
Gold | $30 / 15 min. |
Platinum | $15 / 15 min. |
After Hours On-Site Support
Non-Member | - |
Silver | $259 / hour |
Gold | $219 / hour |
Platinum | $189 / hour |
On-Site Service Scheduling
Within 7 days
Within 4 days
Within 3 days
Same or Next Day
System Support App (DIY)
(Requires Installed Device $349)
-
Included
Included
Included
Annual System Review(s)
-
Included
1 Annual Site Visit
Included
2 Annual Site Visits
Included
3 Annual Site Visits
Equipment Discounts
-
Included
(5% off MSRP)
Included
(7% off MSRP)
Included
(10% off MSRP)
Daytime Remote Support
$35 / 15 min.
$25 / 15 min.
$15 / 15 min.
Free
(30 min limit)
Daytime On-Site Support
$189 / hour
$169 / hour
$149 / hour
$129 / hour
After Hours Remote Support
-
$50 / 15 min
$30 / 15 min.
$15 / 15 min.
After Hours On-Site Support
-
$259 / hour
$219 / hour
$189 / hour
Our Brand Promise
We build lasting relationships with our clients, employees, trade partners and vendor partners. We recognize that products come and go, software gets revised, and technology doesn’t always behave. But one thing is constant: Our promise to support you with premium service,
24-7 support support plans, proactive monitoring and remote repair. We call this Technology For Life™.
